Privacy Policy

Last updated: TODO (e.g., 2026-02-19)

This Privacy Policy explains how AMAI Automation (“AMAI”, “we”, “us”) collects, uses, stores, and protects personal information in relation to our website and services. We aim to process information lawfully, transparently, and securely, in line with applicable South African law (including POPIA).

1. Who We Are

Service Provider: AMAI Automation (trading name)
Legal Entity: TODO (e.g., Kubeka Ventures (Pty) Ltd t/a AMAI Automation)
Address: TODO
Email: TODO
Phone: TODO

2. Information We Collect

We may collect the following categories of information:

2.1 Information you provide

• name and surname,
• email address,
• phone number,
• company name and role,
• any information you submit via contact forms or emails (including operational requirements).

2.2 Information collected automatically

• IP address (may be anonymised depending on configuration),
• device/browser data,
• pages visited, session duration, referral sources,
• basic usage analytics (e.g., via Google Analytics or equivalent).

2.3 Client project information

When delivering automation/internal systems, we may process operational data provided by the Client (which may include personal information). In that context, the Client typically remains the Responsible Party and AMAI operates as an Operator under POPIA, depending on the arrangement.

3. Why We Process Information (Purpose)

We process personal information to:

• respond to enquiries and provide proposals,
• deliver contracted services and support,
• manage project communication and service delivery,
• improve site performance and user experience (analytics),
• maintain security and prevent abuse,
• comply with legal obligations.

4. Legal Basis for Processing

We process information on the basis of:

• consent (where required),
• contractual necessity (to deliver services),
• legitimate interests (e.g., improving services, security),
• legal obligations.

5. How We Share Information

We do not sell personal information. We may share information with:

• service providers used to run our business (e.g., hosting, email, analytics, automation tooling),
• subcontractors/partners (only when needed for delivery and under confidentiality obligations),
• legal/regulatory bodies if required by law.

Third-party services may include tools such as hosting providers, automation platforms (e.g., n8n), analytics (e.g., Google Analytics), or messaging providers (WhatsApp/email gateways). Each third party has its own privacy policies and terms.

6. International Transfers

Some service providers may process data outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place (contractual or technical).

7. Data Retention

We retain personal information only for as long as necessary to:

• fulfill the purposes in this policy,
• meet legal, accounting, or operational requirements,
• resolve disputes and enforce agreements.

Typical retention: TODO (e.g., “up to 24 months for enquiries; longer for contracted clients as required for audit and legal purposes”).

8. Security

We apply reasonable technical and organisational measures designed to protect information, including:

• access control (least privilege),
• secure credential handling,
• encryption in transit where supported,
• audit logs where applicable (project-dependent).

No system is 100% secure. If you believe your information has been compromised, contact us immediately.

9. Your Rights

Depending on the circumstances and applicable law, you may request:

• access to your personal information,
• correction or deletion,
• objection to certain processing,
• withdrawal of consent (where processing is based on consent),
• information about how your data is processed.

To exercise these rights, contact us at: TODO email.

10. Cookies & Analytics

We may use cookies or similar technologies to:

• understand site usage,
• improve performance and content,
• measure marketing effectiveness.

You can control cookies through your browser settings. Disabling cookies may impact site functionality.

Analytics: We may use analytics tools (e.g., Google Analytics). Configuration may include IP anonymisation depending on setup.

11. Children

Our services are not directed at children. We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Policy

We may update this policy from time to time. The “Last updated” date will reflect changes. Material changes will be communicated where appropriate.

13. Contact

For privacy-related questions or requests:
Email: TODO
Phone: TODO